Privacy Policy

This Privacy Policy explains how Woktra, operated by TAPSTER PARTNERS ("we", "us"), collects, uses, shares, and protects your personal data when you use the Service. We aim to collect only what we need to run a safe, fair hiring platform.

Account & profile

• Name, username, and email address.
• Profile details such as skills, experience, location, and portfolio.
• Authentication credentials.

Verification

Where identity verification (including Aadhaar-based KYC) is required, we collect and process the minimum data needed to confirm your identity through our verification partners. We do not retain identity-document numbers beyond what is necessary or permitted by law.

Usage & transactions

• Briefs, proposals, messages, and files you exchange on the platform.
• Wallet, milestone, and payout records (payment instrument details are handled by our payment partners, not stored by us).
• Device, log, and cookie data used to keep the Service secure and working.

• To provide, operate, and improve the Service.
• To match briefs with suitable makers and facilitate hiring.
• To process payments, escrow, and payouts.
• To verify identity and prevent fraud, abuse, and security incidents.
• To provide support and send service-related notifications.
• To comply with legal obligations.

We process your personal data with your consent and as necessary to provide the Service you request, to comply with law, and for our legitimate interests in running a secure platform. You can withdraw consent for non-essential processing at any time, though some features may then be unavailable.

We do not sell your personal information. We share it only as described here:

• With other users, as part of your public profile and the projects you take part in.
• With service providers — including payment and identity-verification partners — who process data on our behalf under contract.
• When required by law, or to protect the rights, safety, and security of users and the public.
• In connection with a merger, acquisition, or transfer of assets, subject to this policy.

Deposits, payouts, and KYC are handled through regulated third-party partners (for example, our UPI and payment processor, and identity-verification providers). Your payment-instrument details are processed by those partners under their own terms and security standards; Woktra does not store full card or bank credentials.

• Encryption of sensitive data in transit and at rest.
• Access controls, monitoring, and regular security reviews.
• Least-privilege handling so staff access only what's needed.

No system is perfectly secure, but we work continuously to protect your data and to respond quickly if something goes wrong.

We keep your information for as long as your account is active or as needed to provide the Service. After account closure, we may retain certain records where required for legal, tax, accounting, or legitimate business purposes, after which they are deleted or anonymised.

Subject to applicable law, you have the right to:

• Access and update your personal information.
• Request deletion of your account and associated data.
• Control your privacy settings and profile visibility.
• Withdraw consent and opt out of non-essential communications.
• Request a copy of your data in a portable format.

To exercise any of these rights, contact our Grievance Officer using the details below.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Service, and understand how it's used. You can manage cookies through your browser settings, though some features may not work without them.

Woktra is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us data, contact us and we will remove it.

Your information is processed in India and may be processed by service providers in other countries. Where data is transferred across borders, we take steps to ensure it remains protected in line with this policy and applicable law.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through the Service, and update the date above.

For privacy questions, requests, or grievances under applicable Indian data-protection law, contact the Grievance Officer at TAPSTER PARTNERS by writing to privacy@woktra.com. We will acknowledge and address your request within the timelines required by law.